Support Overview

lamp-fail-200x158At Open Query, we believe that it’s wiser to help before trouble occurs, and to prevent it.

  • You see the chandelier on the right? One light is not working, but the restaurant it hangs in is still fully open for business…
    You really can’t prevent servers from failing in some way, in the end they all do. But you can make your infrastructure more resilient, and this mainly requires smarts and expertise, not a massive budget, or components with an“enterprise” label which actually does not even mean they are suitable for your particular needs,
  • Knowledge and skills. Through our training courses, and knowledge transfer during consulting and support engagements, we help you learn to help yourself more. We don’t keep secrets. If you want to become a guru in this realm, that’s cool with us.
  • Let us assist you throughout your design, development, deployment and maintenance phases. We charge sensible rates as we value ongoing engagements and appreciate that the economy has not been kind to all. Let us help you relax, when you trust that a failure is not an emergency.

In the words of legendary aviatrix Amelia Aerhart: to worry is to add another hazard.

  • When we provide comprehensive remote DBA or managed services, we offer optional emergency service. Stuff does happen, and we’ll have you covered. By engineers that is, not paperwork.

Designers, developers, internal ICT teams and businesses need smart, experienced, friendly, responsive, honest support for MySQL, MariaDB and related online technologies. We service small businesses, as well as larger organisations (such as universities) and government.

Open Query provides the following packaged, ad-hoc and subscription services:

Service Initial Review Security Review Ad-Hoc Consulting Mentoring ProActive Support
Format Package Package Ad-Hoc Subscription Subscription
Hours 4 15 Up to 1/month Blocks of 4+
Fee (ex.GST) AUD 675 AUD 2495
Scheduled rates:
AUD 200/hour remote
AUD 250/hour on-site
AUD 95/month From AUD 2095/quarter
(AUD 175/hour remote)
Remote login
Free training With on-time payments
Out-of-hours Option
On-site Option Option Option Option
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Simply contact us today, and we’ll get on to it!