Support Overview

Designers, developers, internal ICT teams and businesses need smart, experienced, friendly, responsive, honest support for MySQL, MariaDB, Percona XtraDB and related online technologies. We service small online businesses, as well as larger organisations such as universities, enterprises and government.

At Open Query, we believe that it’s wiser to help before trouble occurs, and to prevent it.

You really can’t prevent servers from failing in some way, in the end they all do. But you can make your infrastructure more resilient, and this mainly requires smarts and expertise, not a massive budget, or components with an“enterprise” label which actually does not even mean they are suitable for your particular needs,

Let us assist you throughout your design, development, deployment and maintenance phases. We charge sensible rates as we value ongoing engagements and appreciate that the economy has not been kind to all.

Let us help you relax, when you trust that a failure is not an emergency.

In the words of legendary aviatrix Amelia Aerhart: to worry is to add another hazard.

When we provide comprehensive remote DBA or managed services, we offer optional emergency service. Stuff does happen, and we’ll have you covered. By engineers that is, not paperwork.


Open Query provides the following packaged, ad-hoc and subscription services:

Service Initial Review
or Health Check Report
Ad-Hoc Consulting Mentoring ProActive Support
Format Package Ad-Hoc Subscription Subscription
Hours 4 per server Up to 1/month Blocks of 4+
avg/Month
Fee (ex.GST) AUD 675 per server
Scheduled rates:
AUD 200/hour remote
AUD 250/hour on-site
AUD 95/month From AUD 695/month
(AUD 175/hour remote)
Email
Remote login
Phone
Monitoring
Alerts
Free training With on-time payments
Out-of-hours Option
On-site Option Option Option
learn more » learn more » learn more »  learn more »

(all pricing ex.GST)

Contact us today, and we’ll get on to it!