Ethos
While we prefer building ongoing relationships, we appreciate that you sometimes need help “now-ish” and we’re happy to show our expertise before you commit to a longer or ongoing arrangement. Full Services and pricing and other details below. There is no limitation of scope within the agreed realm (i.e., MySQL), so we don’t charge extra for assistance with more servers, replication, or performance – aren’t all questions essentially about performance, anyway?
Services
We offer consulting using email through our issue tracking system, instant messaging, VPN/SSH login, and sometimes over the phone, or on-site.
MySQL is our speciality. All our engineers have extensive backgrounds in MySQL design, use, optimisation and application debugging. We recommend the free enhanced MariaDB or Percona builds of MySQL as they provide additional management and measurement instrumentation as well as performance benefits, however we will try to help you with any MySQL version and build; we have in-house expertise all the way back to MySQL version 3.23.
Systems Administration goes hand in hand with database management and our engineers excel in both. This is generally limited to Linux based systems (any flavour), though we may be able to assist with other Unix based systems (depending on the scope of work), and Windows servers. We’re happy to provide general systems administration projects like infrastructure design, site migration and service enhancements. Our proficiencies also includes services that complement the web server ecosystem including Memcached, Puppet/Ansible/etc, Nagios/Zabbix/Munin, Apache/Nginx, and many others.
Online systems are often optimised through changes that are outside the scope of the database. Because of our expertise we can often advise on non-database changes that increase the performance of your overall system and thus the user experience.
Getting Started
To discuss your specific needs, just contact us now! We have a packaged Initial Review (MySQL Health Check) package.
Requests are initiated through our tracking system, and assigned to an available Open Query engineer. All correspondence including emails, phone call summaries, configuration, status and logfiles, gets attached to your request, and of course the time spent is recorded in this way as well. As Open Query has a distributed infrastructure, phone or Skype calls are generally initiated by the assigned Open Query engineer.