Architecture, DBA and Support for MySQL

Open Query offers pro-active support/consulting to meet your MySQL needs and be kind to your budget, through flexible ongoing arrangements. We work using email through our issue tracking system, instant messenging, SSH login, phone, and where needed on-site. Full pricing and other details below.

Key areas we assist with include but are not limited to...

  • Schema and query design, performance analysis and tuning
  • Problem analysis and resolution
  • Setup of appropriate monitoring tools (not MySQL-specific)
  • Ongoing preventative maintenance
  • Database Audits based on configurations, security and server performance
  • Design of MySQL Replication and clustering scenarios
  • Guidance on upgrades, and migration from/to other databases
Our background and subject matter expertise is proven. We also hold workshops & training around Australia and New Zealand, as we strongly believe in skills transfer.

Pricing

Our pricing for support/consulting is simple, per hour. While you can request our assistance on an ad-hoc basis, we value building an ongoing relationship. If you commit to a number of hours per month, we can resource appropriately and assist more effectively when you do have urgent issues since we'll be in-the-know about your infrastructure; and you will note that it's also cheaper. Pricing and more details below.

Hours per month 3 months,
per month		 6 months,
per month		 12 months,
per month
2 AUD 249 AUD 239 AUD 235
4 AUD 495 AUD 479 AUD 465
8 AUD 975 AUD 949 AUD 925
16 AUD 1925 AUD 1859 AUD 1799

To discuss your needs or to simply sign up, please contact us and we will help you make MySQL perform! 

Terms

  • All quoted prices are excluding 10% GST.
  • The above table is intended to help find the most suitable offering for your needs, we're not trying to up-sell. The purpose is a mutual commitment whereby you are guaranteed to get the resourcing you require.
  • The base rate we used in the above table for contracted/scheduled remote assistance is AUD 125+GST (as per December 2008), with everything else calculated from that base; if you commit to one of the above packages before March 1st 2009, we offer a base rate of AUD 110 for the duration of the committed period! (If you are already an Open Query client, please contact us to lock in your special rate for the coming period.)
  • Scheduled on-site support is charged at 1.5x base rate plus travel expenses (car km or flight costs). You may use your pre-paid hours for on-site support, this works out to 2 on-site hours for 3 contract hours; travel expenses are charged separately.
  • Unscheduled rates are x2 for business hours, x3 all other hours. Availability not guaranteed (we greatly value our life outside work, and we prefer to focus on preventing fires rather than fighting them).
  • There is no limitation of scope within the agreed realm (i.e., MySQL), so we don't charge extra for assistance with more servers, replication, or performance - aren't all questions essentially about performance, anyway?
  • Your monthly commitment is billed per quarter, payable in advance. Based on payment of the initial invoice we will time sending out each next invoice appropriately, so you will always be on time without worries.
  • You may use up to 50% of the next (or previous) month's hours, as we appreciate that your exact needs will fluctuate.
  • You may book an employee in for a scheduled Open Query training day using 4 hours; for the higher support tiers and advanced course days, this provides significant savings from the regular price of a training day.
  • Unused hours simply expire, but you are encouraged to utilise hours effectively for your benefit: have us take a periodic peek at your server status, analyse the slow query log, and so on! We're more than happy to discuss what's most appropriate for you at any given point in time.
  • We recommend the (free) OurDelta builds of MySQL as they provide additional management and measurement instrumentation as well as performance benefits, however we will try to help you with any MySQL version and build; we have in-house expertise all the way back to MySQL version 3.23.
  • Requests are initiated through our tracking system, and assigned to an available Open Query engineer. All correspondence including emails, phone call summaries, configuration, status and logfiles, get attached to your request, and of course the time spent is recorded in this way as well. As Open Query has a distributed infrastructure, phone or Skype calls are generally initiated by the assigned Open Query engineer.
  • We aim for a response time within 2 (Australian East coast) business days (generally quicker, of course), with all assistance given on a best-effort basis.
  • We have arrangements with The Pythian Group for SLAs and 24/7 support needs, please contact us for more information and referral.

To discuss your needs or to simply sign up, please contact us and we will help you make MySQL perform!