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Open Query goes Eventum

I didn’t really evaluate other issue tracking tools this time. I know Eventum from my time at MySQL when it got acquired from Joao Prado Maia. It’s currently maintained by Bryan Alsdorf (lordrashmi on Freenode IRC #eventum) who is very helpful. It works well, it has a pretty decent user interface, I knew it would do the job for OQ, and I got a local company (with Eventum experience) to do the necessary customisation and integration stuff.

So now any incoming general mail or form ends up there, which properly removes me (and my inbox) as a communication bottleneck for Open Query’s effective growth. It also allows everybody (including myself) to work more efficiently, since tasks have a clear status and “owner” that is not dependent on email tagging, flagging or location. Threads and issue can’t just get lost – not that they were, but it takes time, effort and brainpower to make sure and now all that energy is freed up at least for new issue 😉 and this works both when I’m online as well as over email as I reply to an issue through Eventum and it takes care of the status changes.

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1 thought on “Open Query goes Eventum

  1. Next time, check out Request Tracker — http://bestpractical.com. There really isn’t any integration needed, and certainly very little customization unless you’re talking about look-and-feel to match your site or something.

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